Op 7 juni werd in het Europees publicatieblad de European Accessibility Act(EAA) gepubliceerd. Die is erop gericht om op termijn, binnen de 5 jaar, de toegankelijkheid van producten en diensten voor mensen met handicap te verbeteren.


De EAA heeft betrekking op een bijzonder grote groep producten (betaalterminals, computers, tablets, ticketterminals, smartphones, telefonieapparatuur, tv's, e-readers,) en diensten (e-commerce websites, mobile apps, e-books, consumer banking services,...). De volledige scope leest u verderop in dit artikel.

De overgangstermijnen zouden rekening moeten houden met de levenscyclus van de verschillende producten en diensten (cfr. de timeline (80 kB)). Sommige producten zullen pas conform moeten zijn bij vervanging.

De EEA heeft dus betrekking op een heel aantal producten die ofwel direct door leden van Agoria geproduceerd worden of waarvoor die in de value chain zittten (en dus op markttoegang), alsook op importeurs, softwareontwikkelaars en vele leden die diensten aanbieden die aan bepaalde vereisten van toegankelijkheid zullen moeten voldoen.

Hierna vindt u, in het Engels, de meest relevante passages uit de EEA, o.a. in het bijzonder uit artikel 2 (dat betrekking heeft op de scope):

1. This Directive applies to the following products placed on the market after 28 June 2025:

(a) consumer general purpose computer hardware systems and operating systems for those hardware systems;

(b) the following self-service terminals:

(i) payment terminals;

(ii) the following self-service terminals dedicated to the provision of services covered by this Directive:

automated teller machines;

ticketing machines;

check-in machines;

interactive self-service terminals providing information, excluding terminals installed as integrated parts of vehicles, aircrafts, ships or rolling stock;

(c) consumer terminal equipment with interactive computing capability, used for electronic communications services;

(d) consumer terminal equipment with interactive computing capability, used for accessing audiovisual media services; and

(e) e-readers.

2. Without prejudice to Article 32, this Directive applies to the following services provided to consumers after 28 June 2025:

(a) electronic communications services with the exception of transmission services used for the provision of machine-to- machine services;

(b) services providing access to audiovisual media services;

(c) the following elements of air, bus, rail and waterborne passenger transport services, except for urban, suburban and regional transport services for which only the elements under point (v) apply:

(i) websites;

(ii) mobile device-based services including mobile applications;

(iii) electronic tickets and electronic ticketing services;

(iv) delivery of transport service information, including real-time travel information; this shall, with regard to information screens, be limited to interactive screens located within the territory of the Union; and

(v) interactive self-service terminals located within the territory of the Union, except those installed as integrated parts of vehicles, aircrafts, ships and rolling stock used in the provision of any part of such passenger transport services;

(d) consumer banking services;

(e) e-books and dedicated software; and

(f) e-commerce services.

3. This Directive applies to answering emergency communications to the single European emergency number '112'.

4. This Directive does not apply to the following content of websites and mobile applications:

(a) pre-recorded time-based media published before 28 June 2025;

(b) office file formats published before 28 June 2025;

(c) online maps and mapping services, if essential information is provided in an accessible digital manner for maps intended for navigational use;

(d) third-party content that is neither funded, developed by, or under the control of, the economic operator concerned;

(e) content of websites and mobile applications qualifying as archives, meaning that they only contain content that is not updated or edited after 28 June 2025.

5. This Directive shall be without prejudice to Directive (EU) 2017/1564 and Regulation (EU) 2017/1563.

Bron:European Accessibility Act (published in OJEU) (829,6 kB). U kunt de tekst ook online raadplegen in het Engels en in andere talen.