An important aspect of Industry 4.0 is the way in which your company cooperates with external parties, such as customers and suppliers. For example, can you provide them with real-time information to speed up communication? Get inspired by the experiences of Smurfit Kappa and Vynova, two companies that have already successfully put this 'new way of working' into practice.

During the last few years, many successful Industry 4.0 reference cases have already been put under the spotlight by the Factory of the Future Award winners.  Newtec, Provan, Continental and Duracell are amongst the benchmarks examples of how vertical digital integration in your organization can make your complete organizational execution process much smarter.

All these companies already are preparing for a new phase of integration that will challenge our industry, it is the horizontal digital integration!  Not only within your own organization but also the digital integration with your customers and suppliers.  We’d like to bring to your attention to two cases, one from Smurfit Kappa and one from Vynova, that are nice benchmark examples of companies that took this horizontal integration step already.

Smurfit Kappa meets customers’ expectation by giving them a real-time view on their ERP on stock, orders and financials. Communication with customers is streamlined both internally and externally by avoiding e-mail chains and phone calls.  A Customer portal that is real time connected with the ERP system and it brings a global overview on the status of the ongoing contracts; this will avoid any miscommunication or misunderstanding. The ERP information doesn’t stop at your  front-door, but is real time disclosed with your customer.

Vynova will share how they achieved initial savings from digitizing their Customer Services and how the BI insights on that digitized process collaboration enabled them for a next step in Lean optimization. Paperwork, Excel aggregation and human communication is reduced to a minimum by using portal technology  which is real time connected with the ERP system.   Each decision and new information is now real time disclosed.

Would you like to know more about these inspiring Industry 4.0 stories? Then come to the 'Smurfit Kappa and Vynova event' of our member company Ometa, supported by Agoria, on 26 and 27 November. Programme and registration possibilities can be found here.


Tuesday 26 November 2019, 09:30 - 12:00

Wednesday 27 November 2019, 15:30 - 18:15


Multiple locations.